Support FAQ

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1)How do I retrieve my lost password?

To retrieve your lost password

- Click on the password reminder button at the Login screen.
- Enter your registered email address in the field box.
- Click OK button.
- Put in the your answer in the Answer box for the secret question and click OK button.

2)How do I change my username?

To change your username go to the contact form at our web site filling at the comments with your request to change your old username to new username and submit to us. We will change it for you as soon as we can from our database.

3)How do I change my password?

To change your password o to the contact form at our web site filling at the comments with your request to change your old password to new password and submit to us. We will change it for you as soon as we can from our database.

4)How do I change my contact email?

To change your contact email go to the contact form at our web site filling at the comments with your request to change your old email to new email and submit to us. We will change it as soon as we can from our database.

5)How do I subscribe?

To subscribe go to the subscribe page at our web site select the payment that you wish to pay for your subscription and submit your username, password, question and anwser and email contact. We will set up your account as soon as we received your money. It's normally pending to setup bewteen a day or two.

6)How do I cancel my subscription?

To cancel your subscription go to the contact form at our web site filling out the comments request with your cancellation. We will cancel your subscription from our database.

7)Why I don't see today meetings?

To use the fully download races you need to login to the member area.

8)Why I only see the previous meetings?

You must subscribe to become a member which pay a small amount

9)My subscription finished what do I do?

You need to re-subscribe just go to the subscribe page at our web site select the payment that you wish to pay for your subscription and submit your username, password, question and anwser and email contact. We will re-activate your account.

10)How long do I have to wait for my subscription to be approved?

You're normally waitting for a day or two to get your subscription to be approved.

11)Why I can't login after I pay for my subscription?

You must wait for a day or two for your account to get approval and activated.

12)Why the Live Odds button is disabled?

This features only available for the member with subscription

13)Why the Live Results button is disabled?

This features only available for the member with subscription

14)When I click on the Live Odds button it doesn't work?

To use this feature you need to login first and you must be subscribe member.

15)When I click on the Live Results button it doesn't work?

To use this feature you need to login first and you must be subscribe member
16)When the application starts up I get the error message
The 'Microsoft.ACE.OLEDB.12.0? provider is not registered on the local machine"
How can I fix this problem?

The application is using Microsft Access Database 2007 and your PC doesn't have the lattest driver.

To fix this problem go to Microsoft web site click here. You need to download and install the Access 2007 Database Engine (AccessDatabaseEngine.exe). It'll fixing the problem.